Jeanette Duerr Bio
Concurrent Session: 11:15 a.m. - 12:15 p.m.
How Do I Fit into the Revenue Cycle? - Employees generally understand how their jobs affect patient care but not how it impacts the revenue cycle. We will plot the path, describe, and link the steps of a Community Health Center’s revenue cycle. Once the course is plotted we will correlate how each step of the patient care cycle affects revenue collection, how each employee position in a CHC contributes to revenue collection, and give suggestions how each employee position might improve revenue collection.
Jeannette joined Synergy Billing in October 2014. She has decades of experience in leading communications and marketing in public health, for academic institutions such as the University of Maryland, Morehouse School of Medicine, and Howard University Health Sciences, and for payers Kaiser Permanente and UnitedHealthcare. One of only a small percentage of professionals Accredited in Public Relations, Jeannette won awards for her public education efforts on behalf of a Community Health Center and the Maryland Governor’s Wellmobile. She works with national and state organizations and local CHCs to promote the FQHC mission and assure their continuing success. She enjoys working with our clients on their communication and public education challenges. Jeannette vows that she cannot retire until she uses up the box of commas that she was issued at the start of her career, so we refill it when she is not looking. The child of a military family, she has traveled extensively and is convinced that this experience opened her eyes and heart to a wide variety of cultures and people.