Dr. Victoria Miller is the Quality and Performance Improvement Director for CHCA. She brings to the PCA over 10 years of experience in healthcare informatics and quality. Dr. Miller holds a PhD from University of Arkansas, is a certified Project Management Professional, and is a LEAN Six Sigma Blackbelt holder. She has a vast knowledge around using analytical and education techniques to improve the overall quality of care and the performance of metrics/ measures within a clinical environment. Over the past five years, Dr. Miller has specialized in clinical transformation programs, specifically PCMH. She has guided multiple clinics on NCQA recognition and upkeep with PCMH. Her role just prior to joining the team at CHCA involved directing the technical team responsible for guiding and supporting the Arkansas Medicaid PCMH program and its algorithm and payments made within the AR MMIS (Medicaid Management Information System).